New Orleans is preparing to let artificial intelligence help answer certain 911 calls, raising new questions about whether computers should play a role when Americans need emergency assistance. Officials say the system will not replace human dispatchers or handle serious crimes, shootings, medical emergencies, or other life-threatening situations. Instead, it is designed to manage repeat calls about incidents that emergency officials already know about.
The AI system can identify when a caller is near a reported traffic accident and ask whether the person is calling about that same crash. If the caller only wants information or is confirming that the accident has already been reported, the system may provide an update and free a human dispatcher for a more urgent call. If the caller is involved in the crash, has new information, is confused, or needs additional help, the call will be transferred to a live operator.
Officials say the goal is to reduce overwhelming call surges and help human dispatchers focus on emergencies where every second matters. New Orleans handles a large volume of emergency calls, and staffing shortages have made it harder for call centers to keep up. Supporters say using AI for repetitive calls could reduce wait times and put trained professionals back on the most serious emergency lines.
Make a call to any business these days and you'll most likely be talking to a computer that tries to sound real. You know how frustrating it is to have to scream in to the phone
"I WANT TO TALK TO A FUCKING HUMAN BEING!!!"
How could this system - in a way - be any better for anyone who's in trouble. This AI shit is a slippery slope, my friends...
That is not going to end well, given the current state of AI
ReplyDeleteAll that money 'saved' can go to illegals.
ReplyDeleteNow what happens when an illegal calls 911?
Tried to report a Medicare scam. While trying to report details I got frustrated because the person on the other end was busy prattling on and on about how Medicare was so committed to dealing with Medicare fraud. There was ZERO interest in details, NONE! So, I shut up. Turns out the Medicare call-taker simply switched me to a recording and went back to watching porn or playing computer games. LaShaniqua really pissed me off.
ReplyDeleteGoing one step further, I not only want to speak to a human being, I don't want to speak to a DEI hire!
ReplyDeleteThe way I deal with artificial agents on the phone is to speak a mix of unintelligible words in odd grammatical order. I usually only have to say something twice before the A.I. passes me over to a real human. "Xnaxtail please me commercial cereal!"
ReplyDelete