In 2024, Frontier Airlines had the highest number of customer complaints compared to other airlines, according to a report from the Public Interest Research Group (PIRG). Spirit Airlines came in second for the highest number of complaints. Southwest Airlines, on the other hand, had the fewest complaints.
Key Takeaways: Frontier Airlines:
Had the most complaints per passenger, with 23.3 complaints per 100,000 passengers.
Key Takeaways: Spirit Airlines:
Ranked second-highest in customer complaints, with 12.8 complaints per 100,000 passengers.
Key Takeaways: Southwest Airlines:
Had the lowest complaint ratio at 1.5 per 100,000 passengers, making it the airline with the fewest complaints according to the PIRG report.
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