How many times have you screamed into your phone?

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. Who are they? The thousands of Americans voicing their discontent with customer service. You can find them on basically any Yelp page out there.

Plenty of industries have been upended by the pandemic, and it turns out that customer service and hospitality at large have declined in the eyes of many Americans. 

74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility. The incidence of problems has more than doubled since 1976. 

 

And on the other side, consumers are described as increasingly vocal about it — literally. The survey found 43% of customers yelled or raised their voice to express displeasure about their most serious problem, up from 35% in 2015. 

If you've been screaming on the inside for the last few months, now you can do it out loud for all the world to hear.

Just Scream! is a hotline that lets you scream into your phone.

 

 

You call the number 1-516-567-8431 and scream as loud as you want, for as long as you want, then hang up. An elementary school teacher created the project 'to help people reduce their stress'.