News reports have said that McDonald’s is ending its artificial intelligence-powered automated drive-thru order-taking experiment at more than 100 locations after angry customers reported receiving items they didn’t order. The gaffes included adding nine sweet teas to one customer’s order and giving another customer an ice cream cone topped with bacon.
The Chicago-based fast food chain and IBM partnered on the pilot program two years ago at select franchises. But the company informed franchisees in an email Thursday that the program will end July 26, though it said it will likely reintroduce the use of AI at its drive-thru windows sometime in the future.
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I’d make some remark about working the bugs out butgiven the WEF they’re probably trying to figure out how to work the bugs in. OTOH ice cream topped with bacon… could become a thing!
ReplyDeleteDrew458